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Help Centre

Managing Your Account

How do I change my delivery address?

Go to your account and click the Deliveries button on the menu on the left or click here. To change the delivery address, click into the delivery you want to change, then click the Change address button and choose from one of the addresses in the dropdown.

How do I change the recipe I receive in my plan?

To change the recipe on your plan, go to your account then choose Plans from the menu on the left or click here. Once you’re on this page you can see all your current plans as well as any paused plans.

How do I edit my plan(s)?

To edit your plan, go to your account then choose Plans from the menu on the left or click here. Once you’re on this page you can see all your current plans as well as any paused plans.

How do I pause/start deliveries on my plan(s)?

To pause/start deliveries on your plan, go to your account then choose Plans from the menu on the left or click here. Once you’re on this page you can see all your current plans as well as any paused plans.

How do I reschedule a delivery?

To reschedule a delivery simply go to your account then choose Deliveries from the menu on the left or click here. This will take you to your deliveries page which shows all your upcoming deliveries, their arrival date and where they’re being delivered to.

How do I update my details?

Go to your account then click on the My Details link in the menu on the left or click here. On this page, you can now update your name, phone number, email address and password. As well as any addresses. If you'd like to update your pet's information click here to learn how.

How do I update my pet’s information?

To see all your pets and their details go to your account then choose Pets from the menu on the left or click here. Once you’re on this page you can see all your pets and their information.

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