Fulfilment Manager

The Fulfilment Manager role…

The Fulfilment Manager is expected to help assist the Head of Ops in coordinating and managing the warehousing & dispatch functions at the 2 Bradford sites. This includes training, liaising with other key departments and Managers.

Duties and responsibilities of the role are:

• Responsible for H&S of the work environment, to help ensure the staff work in a safe manner and to report any unsafe practices or equipment.
• To assist managing labour and skills to maximise productivity and minimise cost and downtime.
• Produce accurate and timely reporting as requested on various subjects e.g., production, attendance, stocks etc.
• Completion of thorough handovers with outgoing/incoming Shift Supervisors and directing them to improve performance where required.
• To ensure that all products are produced to the specified quality, food safety standards and legal requirements, within the HACCP Plan and Food Safety Plan.
• To help keep all factory and warehouse areas in a clean and hygienic condition with excellent housekeeping standards.
• Using the Training Matrix to identify any training gaps, working with the Production Manager to propose or provide training.
• To communicate with, motivate, support and guide staff.
• To communicate performance feedback to staff, conduct 1-2-1 meetings as required.
• To conduct formal Return to Work interviews with staff after absences, as required.
• To conduct Informal and Formal Investigation, meeting or disciplinaries if required.
• To minimize waste of all types, including ingredients, packaging, products, power, time etc.
• To help conduct investigations as required in the event of accidents or customer complaints.
• To review or write Work Instructions and Standard Operating Procedures for equipment.
• To ensure micro sampling of ingredients and final products is carried out as required.
• To be directly involved in stock-takes as required by the Production Manager.
• To be a contact for service contractors such as DPD or ant Maintenance Contractors etc.
• To liaise closely with key inter-departmental contacts, especially Planning and NPD.
• To attend HACCP and Safety Meetings when requested.

Our definition of success for this role is measured in 2 ways, these are:

1. On time in full (OTIF) score – 100%
2. Driving (Enhance) team efficiencies

What we’re looking for

 We hope you align with these:

Ahead of the Pack - You lead by example, creating efficient, financially sound fulfilment plans that support growth and operational excellence. You use data and insights to drive collaboration, identify improvements, and optimise performance across the dispatch function. You’re proactive in anticipating challenges and ensuring every process runs smoothly — keeping Pure ahead of the pack.

Paws & People First - You understand that every box sent out represents Pure’s promise to our customers and their dogs. You lead your team with empathy and integrity, fostering a positive, supportive environment where everyone feels valued and motivated. You put people and pets at the heart of every decision — ensuring an exceptional customer experience through care, accuracy, and reliability.

Best in Show - You’re results-driven and focused on delivering excellence every day. You set clear goals, measure performance, and hold yourself and your team accountable for hitting and exceeding targets. You take pride in leading a high-performing operation, always looking for ways to improve efficiency, quality, and service in a fast-paced, growing business.

New Tricks - You champion innovation and continuous improvement across the fulfilment operation. You’re open to new systems, processes, and technologies that make the team’s work safer, smarter, and more effective. You encourage your team to share ideas, embrace change, and find better ways to deliver Pure’s mission — because progress starts with curiosity.

Our qualification & experience expectations are:

• Ideally to hold some qualification in either management or supervision, but a long history of experience may well be deemed suitable.
• A minimum of two years working in a supervisory position within the food and drinks sector.
• A working knowledge of Microsoft Word and Excel.
• An approachable, proactive, organized, manager with good communication skills.
• HACCP and/or Food Safety Level 2 or equivalent as a minimum. H & S (e.g., IOSH) advantageous. First Aider useful.

At Pure Pet Food, our promises put Paws & People First. We’re committed to building a workplace where everyone feels valued, included, and able to thrive. By celebrating diversity, promoting equity, and embracing new ideas, we aim to be Best in Show for our people as well as their pets. If you’re passionate, curious, and want to be part of a team that’s Ahead of the Pack, we’d love to hear from you.

What's in it for you?

• A competitive Starting salary range - £30,000 - £34,000 DPE.
• 33 days holiday (including Bank Holidays). Our full 12-month entitlement.
• Enrolment within our discretionary business performance 10% annual bonus plan (following successful probation).
• Free dog food up to £100 per month.
• Small business with a family feel!
• Salary Exchange Company Pension.
• Team social events and the opportunity to support local charities, with 2 paid volunteer days available each year.
• Free on-site Parking.
• A supportive working environment within a very dynamic growing business that supports personal development goals.
• Cycle to work scheme.
• EV SS Car Scheme.